Rtp mega Privacy Policy — Your Personal Data Protection

1. Introduction and Scope of Privacy Policy

Rtp mega ("we", "Platform") values the privacy of every individual who uses our services. This Privacy Policy explains how we handle personal information collected from users of the rtp mega platform, including our website and mobile app.

This policy applies to all registered members, website visitors and anyone who interacts with the rtp mega platform. By using our platform, you acknowledge that you have fully read and understood this privacy policy.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in personal data management. This commitment is more than a legal obligation — it is a core value of rtp mega in building mutual trust with our members.

2. Personal Information We Collect

Rtp mega collects various types of information depending on how you interact with our platform. This information falls into two main categories:

2.1 Information You Provide Directly

• Identity information: Full name, date of birth, gender, and identity card or passport number.
• Contact information: Email address, phone number and residential address.
• Financial information: Payment method details , bank account numbers and records of deposit and withdrawal transactions.
• KYC verification documents: Copies of your identity card, passport, or other documents required for identity verification.
• Account information: Username, password (encrypted) and account preferences.

2.2 Information Collected Automatically

• Technical data: IP address, device type, operating system, web browser type and screen resolution.
• Usage data: Pages visited, session duration, games played and betting patterns.
• Location data: Approximate location based on IP address for legal compliance purposes.
• Cookie data: Session information and preferences stored via browser cookies.

Data Category	Example Information	Primary Purpose
Identity	Name, IC, date of birth	KYC verification & fraud prevention
Contact	Email, phone, address	Communication & customer support
Financial	Payment methods, transaction records	Payment processing & audit
Technical	IP, device, browser	Platform security & improvement
Usage	Game logs, active sessions	Responsible gaming & analytics

3. Purpose of Data Collection and Processing

Rtp mega does not collect your personal data solely for its own benefit. Every piece of information we retain has a clear and legitimate purpose. The following are the primary reasons we process your data:

• Account management: Creating, verifying, and maintaining your member account securely.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions accurately and promptly.
• Identity verification (KYC): Ensuring all members are real individuals who meet the minimum age requirement of 18 years.
• Fraud prevention: Identifying and blocking suspicious activity to protect all members.
• Legal compliance: Meeting reporting and compliance requirements under applicable laws.
• Service improvement: Analysing usage patterns to improve the gaming experience and platform performance.
• Communication: Sending important notifications, account updates, and promotional information (with your consent).
• Responsible gaming: Monitoring gaming habits to identify members who may need assistance.

4. Sharing Information with Third Parties

Rtp mega does not sell, rent, or distribute your personal information to third parties for marketing purposes. However, there are limited situations where we may need to share your information:

4.1 Trusted Service Providers

We work with verified service providers to handle specific functions such as payment processing, identity verification, cloud services, and analytics. All providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified.

4.2 Legal Requirements

Rtp mega will disclose personal information when required by law, court order, or direction from a relevant authority. In such situations, we will notify you in advance where permitted by law.

4.3 Security Protection

Information may be shared with security agencies or financial institutions where there is reasonable evidence or suspicion of fraud, money laundering, or other illegal activities involving your account.

5. Data Security and Protection Measures

The security of your personal information is our foremost responsibility. rtp mega continually invests in the latest security technologies and procedures to ensure your data is always protected.

The security measures we employ include:

• 256-bit SSL encryption: All data transmitted between your device and rtp mega servers is protected with industry-grade encryption.
• Static Data Encryption: Sensitive information such as passwords and financial details is stored in encrypted form that cannot be read even by internal staff.
• Layered access control: Only authorised staff who require access for work purposes may view members' personal data.
• 24/7 monitoring: A continuous threat monitoring system that detects and blocks any unauthorised access attempts.
• Regular security audits: Independent penetration testing and third-party audits are conducted regularly to identify and address any vulnerabilities.
• Two-factor authentication (2FA): An additional security layer for member accounts to prevent unauthorised access.

6. Use of Cookies and Tracking Technologies

Rtp mega uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login and session security. These cookies cannot be disabled.
• Performance cookies: Collecting anonymised data on how visitors use the platform to help us improve it.
• Functional cookies: Saving your preferences such as language and display settings for a more comfortable experience.
• Analytics cookies: Helping us understand usage patterns to improve platform design and content.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of some parts of the platform.

7. Data Retention Period

Rtp mega retains your personal information only for as long as necessary for the purposes stated in this privacy policy or as required by law. In general:

• Active account data is retained for the duration that your account remains active and operational.
• Following account closure, transaction records and KYC information are retained for 7 years to fulfil legal and financial audit requirements.
• Communication and customer support logs are retained for 3 years from the date of last interaction.
• De-identified analytics and usage data is retained for a longer period for platform improvement purposes.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered.

8. Your Rights as a Data Owner

As a rtp mega member, you have certain rights regarding your personal information under the Personal Data Protection Act 2010. rtp mega fully respects and facilitates the exercise of these rights.

9. Links to Third-Party Platforms and Services

The rtp mega platform may contain links or integrations with third-party services such as game providers, payment systems, and analytics providers. This privacy policy applies only to the rtp mega platform and does not cover the privacy practices of those third parties.

Rtp mega is not responsible for the privacy practices or content of any third-party platform. We encourage you to read the privacy policy of each platform you use separately.

10. Contacting Us About Privacy

If you have any questions, concerns, or complaints regarding how rtp mega handles your personal information, our privacy team is ready to assist.

You can reach us via:

• Email: [email protected]
• Live chat: Available 24/7 via the chat button on the rtp mega platform.
• FAQ Section: Visit FAQ page for answers to common privacy-related questions.

We will endeavour to respond to all privacy-related enquiries within 3 business days. For more complex data deletion or data access requests, the response period may take up to 14 business days.